How to Cultivate a Successful Organization
Organizations are often good at identifying specific problems and have a host of interventions designed to resolve them, but often lack broader institutional criteria or goals that companies need to thrive. First and foremost, organizations need to invest in leaders to help predict changes and develop leaders with the ability to adapt swiftly. During the COVID-19 pandemic, leaders’ adaptability proved essential as businesses closed and industries moved to remote work. For organizations to be effective in the post-pandemic environment, leaders need the skills to communicate effectively, problem-solve and modify decision-making approaches, and build a rapport with other employees.
So, what’s the secret sauce for a thriving and resilient organization? Below are three focus areas for building longterm success in any organization.
1. Communication strategies
With the increase in remote work, conflict can arise quickly due to lack of information sharing and face-to-face non-verbal cues that typically help people interpret what is said or meant. The lack of communication abilities can lead to misunderstanding, cultural cohesion, conflict, and broken relationships. Defining communication strategies alongside the advancements in digital technologies is crucial to create effective communication channels that support organizational success.
2. Decision making and problem-solving processes
Many leaders are not prepared for sudden changes in operating organizations or have the ability to predict and adjust quickly to new demands. Optimizing decision-making and making quick decisions are essential for organizations to adapt to change. Adaptive decision-making means regularly testing assumptions and making necessary adjustments for continual improvement.
3. Emotional Intelligence
People want connection and belonging, which means leaders need to develop emotional intelligence (EI) skills. EI is the ability to regulate emotions to deal with the self and others. The higher the EI of employees and supervisors, the better their communication, productivity, empathy, and interpersonal interactions are within the workplace. Organizational success and failure are primarily determined by leadership, with EI accounting for roughly 90% of effective leadership. EI capabilities involve understanding and managing emotions to be the most effective one can be in any situation. Individuals with high EI will have the skills to build rapport with others, be respectful, and resolve conflict. Organizations should invest in training that encompasses EI skills.