WHAT IS EMOTIONAL INTELLIGENCE?

Emotional Intelligence (EQ) is defined as “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.”

A high EQ helps individuals to communicate better, reduce their anxiety and stress, defuse conflicts, improve relationships, empathize with others, and effectively overcome life’s challenges.

While Emotional Intelligence isn’t the sole predictor of human performance and development potential, it is proven to be a key indicator in these areas. EQ is also not a static factor – to the contrary, one’s emotional intelligence can change over time and can be developed

Developing EQ can greatly influence our success. Our personal situations and intelligence are factors as well; however, EQ can profoundly affect our choices by creating options we may not have otherwise imagined or considered to be possibilities.

DEVELOPMENT RETURN ON INVESTMENT

The EQ-I is the first scientifically validated emotional intelligence tool in the world. Research shows that the EQ-I 2.0 as a measure of Emotional Intelligence is linked to:

  • Increased performance
  • Improved customer satisfaction
  • Reduction in training costs
  • Decreased attrition rates
  • Higher sales and profits

For case studies – click here. (ROI PDF)

For information about the different types of assessments – click here.